Shipping policy

Thank you for shopping with Petopia Haven! We’re committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below:

✈️ Processing Time

All orders are processed within 1–5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

🌍 Shipping Times

We partner with global suppliers to bring you high-quality products at the best prices. As a result, shipping times may vary depending on your location:

• USA & Canada: 7–15 business days

• UK, Europe & Australia: 7–20 business days

• Other International Destinations: 10–25 business days

Please note that during peak seasons or holidays, there may be slight delays.

📫 Shipping Costs

We offer free standard shipping on most orders. Any additional shipping options or expedited services will be displayed at checkout (if available).

🌐 Tracking Your Order

Once your order ships, you’ll receive a tracking number by email. Please allow up to 5 days for the tracking information to update.

📦 Multiple Shipments

Your items may arrive in separate packages to ensure faster delivery and availability from different suppliers.

❗ Customs & Duties

International orders may be subject to customs duties and taxes, which are the responsibility of the buyer. We are not liable for any delays caused by customs.

🛑 Lost or Delayed Packages

If your order hasn’t arrived within 30 business days, please contact us at [your support email], and we’ll assist you in tracking or replacing the item.